I phoned BT today!

I dialed 150 and, after listening to a series of questions, pressing 4, listening to a further set of questions, pressing 4 again, and listing to further questions – this time pressing 2 – I asked them a question about three-way calling. I needed to know whther to set my recall button to ELR to TBR.

However, the gentleman’s first question was; “Do you have a BT telephone”. I said it was an ATL phone. “Can’t help you” I was told, it wasn’t a BT phone.

But, I said, my query was about a BT service, not about a non-BT telephone. But, alas, by then he had totally lost interest in my call.

This is BTs idea of “Customer Service”.

But it is not my idea.


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