I dialed 150 and, after listening to a series of questions, pressing 4, listening to a further set of questions, pressing 4 again, and listing to further questions – this time pressing 2 – I asked them a question about three-way calling. I needed to know whther to set my recall button to ELR to TBR.
However, the gentleman’s first question was; “Do you have a BT telephone”. I said it was an ATL phone. “Can’t help you” I was told, it wasn’t a BT phone.
But, I said, my query was about a BT service, not about a non-BT telephone. But, alas, by then he had totally lost interest in my call.
This is BTs idea of “Customer Service”.
But it is not my idea.