I have a great mobile smart-phone called the HTC “Hero”. And I have a great deal with Virgin, a monthly Sim only contract for £18 a month for 300 minutes, 3,000 texts and 1 gigabyte of Internet use.
The other day I went onto the HTC website to upgrade my firmware on my “Hero” to the latest edition of Android which the phone is based upon. There was an edition of the update for T-Mobile and 3 but nothing for Virgin. I asked HTC support about this and they told me that I had to get the upgrade from Virgin. I contacted Virgin Mobile support and was told they could not give me an update as they didn’t officially support the HTC “Hero”.
It is my opinion, although I have no proof, that HTC have made a deal with their official customers to make it impossible for the poor customer who purchased the phone in good faith to be able to upgrade their firmware unless they changed their preferred operator to one forced upon them by HTC. I would be grateful if you could prove my suspicions incorrect in the comments below.
Needless to say, if this is true it is the most blatant dishonesty imaginable. As I cannot give them the benefit of the doubt, I shall never deal with that company again. It is their loss as I was thinking of giving my “Hero” to my wife (she always wanted a hero) and purchasing their new “Desire” model just released. I will wait for the Google Nexis 2 from Motorola.
PS, A very good reply from HTC in the comments.